Menu
Our mission is to deliver an exceptional meal experience for our guests by serving delicious food, in beautiful surroundings, served by professional and emotionally intelligent staff, with excellent value for money. Our aim is to always give our guests what they want, as long as it’s legal, profitable and has a positive impact on the environment and our local community.
As the Employer we exist to make people happy-our staff and our guests-and to work joyfully together. We employ emotionally intelligent and compassionate staff with empathy for an understanding of other
We recruit, train and empower the best people and help them reach their full potential and strive for excellence through inspired leadership, teamwork, innovation and creativity.
We demonstrate our integrity through being open, honest, trustworthy, fair and ethical, and show respect, care, compassion and empathy to those around us.
We are always easy to do business with, never knowingly undersell and never knowing put obstacles in the way of doing business.
We passionately promote the plethora of fantastic food produces in the region as well as the heritage of the buildings in which we operate.
We work within our wider community promoting healthy eating amongst children and a green and sustainable environment.
Engagement – Employee engagement is a fundamental part of our workplace culture. We want all our team to feel like one big happy family, where they feel valued and supported. We want to create positive employee experiences and build strong relationships with our teams through training, team building activities, supplier visits, sporting events and fun nights out.
Two-way Communication – Communication is our top priority. We want all employees to be fully aware of what’s happening within the business and have an opportunity to ask questions, voice their concerns and put forward their views.
Empowerment – We give our teams the freedom to make their own decisions. We fully accept that sometimes staff may make mistakes which we view as a positive learning experience to enable them to grow and develop as a person.
Recognition – We celebrate success in everything we do and acknowledge hard work and achievements, in and out of the workplace.
Sustainability – We want sustainability to be part of our DNA and for staff to share our passion for sourcing locally where possible and adopting initiatives to reduce our carbon footprint and detrimental effects of climate change. See our sustainability policy.
Purpose – We want all of our staff to have a clear career path within the company, have a meaningful experience with us and know how they can achieve their personal goals this is explained further in the next section.
The Hooked-on Group is committed to promoting equal opportunities in employment. Employees and any job applicants receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
All staff and managers are required to complete ‘Disability Awareness’ and ‘Diversity, inclusion & equality’ online training modules to ensure sure they have a broad understanding regarding these areas and raise awareness so they can fully support their colleagues. Our mangers have also attended ‘Proud Allies Training’ which has helped to increase confidence around inclusive language, engaging with LGBTQIA+ communities and people.
We’re delighted to be one of the region’s first tourism businesses to sign up to accessible online platform, WelcoME, to provide an enhanced inclusive welcome for staff and visitors.
For full accessibility information about our venues please check out our Detailed Access Guide for Dobson and Parnell, Hinnies and Blackfriars
The Hooked-on Group’s restaurants are fully committed to operating in a sociably and sustainably responsible way. We source our produce as locally as possible and aim for high welfare and sustainable standards. We strive to reduce our environmental impact, always endeavour to fulfil our social responsibilities and provide healthy and sustainable food to our customers.
See our sustainability policy here
If you would like to receive monthly exclusive offers and receive The Whole HOG Food Club newsletter, please enter your details below: